Priority and vulnerable customers

Our priority services register

Vattenfall Networks keeps a ‘priority services register’ for customers who may need special help in the event of a power cut or in rare events where we undertake maintenance on our networks.

Priority services customers may be vulnerable and we can offer special services such as advanced warning of maintenance, emergency back-up power in the event of power cuts, letters in languages other than English or in braille, or passwords for doorstep visits. This is a free service.

Please tell us if you, or someone you know, might be vulnerable. You may wish to be added to our Priority Services Register if:

  • You have specialist medical equipment requiring power at all times (e.g. heart or lung ventilators)
  • You have a hoist or stair lift
  • You are elderly or have a disability
  • You have young children
  • You have recently had an operation or illness

This is not an exhaustive list. We are happy to talk to you or your families and friends to decide how we can help. We also inform your electricity provider.

You can find out more and apply to join our priority services register via our priority services register form.

Please fill out the PDF form and return it to

Could you, or someone you know, benefit from being a priority customer?

Please call us to talk about how we can help. We are here for you.