Vattenfall Networks keeps a ‘priority services register’ for customers who may need special help in the event of a power cut or in rare events where we undertake maintenance on our networks.
Priority services customers may be vulnerable and we can offer special services such as advanced warning of maintenance, emergency back-up power in the event of power cuts, letters in languages other than English or in braille, or passwords for doorstep visits. This is a free service.
Please tell us if you, or someone you know, might be vulnerable. You may wish to be added to our Priority Services Register if:
This is not an exhaustive list. We are happy to talk to you or your families and friends to decide how we can help. We also inform your electricity provider.
You can find out more and apply to join our priority services register via our priority services register form.
Please fill out the PDF form and return it to UKfirstname.lastname@example.org